Shipment/Delivery Times

CustomTeePro’s orders are generally delivered within 5 to 7 business days. (5 business days in the United States Only) Customers who are concerned about meeting deadlines should contact a Service/Sales Representative. Rush orders on Direct to Garment apparel are available for a 10% rush charge. Rush orders are delivered within 3 days. Delivery times may vary during the holiday seasons.

Cancellation Policy

For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.

Returns Policy

CustomTeePro’s goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, CustomTeePro’s accepts returns and will refund payment if and when customers are disappointed by CustomTeePro’s merchandise for one of the following reasons:

  • (a) the blank items themselves are materially flawed;
  • (b) the quality of the decorating (i.e., the printing) is below a reasonable range of expectations; or
  • (c) the design of the final product is materially different from the final design submitted by the customer.